Refund Policy
Last updated November 8, 2026. Generation-credit returns and purchase refunds are different processes. Mandatory consumer rights remain unaffected.
| Confirmed failure or safety block | Reserved generation credit returns to the balance; this is not money returned to a card. |
|---|---|
| Pending / under review | Credit stays reserved until the original outcome is resolved. Do not resubmit. |
| Delivered but not to your taste | No automatic credit return for aesthetic dissatisfaction. Report empty or corrupted files under the policy below. |
| Unused paid credits | Existing 14-day request policy applies, with proportional requests for partly used packs. Free and used credits are not cash-refundable. |
| Contact | support@imagetogif.app. No fixed response time or bank-processing deadline is promised. |
Failed or declined results
A confirmed failed generation or safety block returns the reserved generation credit to your balance. This is not a cash refund. Pending and under-review tasks retain the reservation while the original outcome is checked.
Unused credits: 14 days
Email support@imagetogif.app within 14 days of purchase from your account email with the order date to refund the unused paid credits of that purchase. Partly used packs are refunded in proportion to the unused credits.
Delivered GIFs
Delivered GIFs are normally not refundable because the AI cost has already been paid. If a delivered GIF is clearly broken (for example an empty or corrupted file), contact us and we will return the credit.
Billing errors and chargebacks
Charged twice or the wrong amount? Email support@imagetogif.app with your account email, order date and any transaction reference. We correct confirmed billing errors.
Processing
Approved refunds are sent through Waffo Pancake to the original payment method; bank timing varies. A refund removes that order's credits from your balance.
Contact
Refund, billing and support requests: support@imagetogif.app.
Questions? support@imagetogif.app